What is BB-Trip doing to help chauffeurs and guests stay safe?
In between each ride, chauffeurs thoroughly disinfect vehicles. Chauffeurs have also changed several parts of the typical ride experience. For example, they now wear masks and gloves. They greet guests with a slight bow instead of a handshake. Chauffeurs provide guests a mask in case guests do not have one, and they offer hand sanitizer. They also removed newspapers and magazines from seatbacks.
BB-Trip also reduced the maximum number of guests per vehicle to ensure that the front passenger seat remains free, providing maximum social distancing in vehicles. No more than two guests may ride in Business Class and First Class vehicles and no more than four guests may ride in Business Vans and SUVs.
We also ask all guests who are showing any symptoms or have tested positive to not book a BB-Trip ride until you receive a doctor’s permission to travel.
What happens if a chauffeur or BB-Trip employee is directly affected or tested positive for coronavirus (COVID-19)?
Safety of our guests, chauffeurs, and employees is our top priority. We require any employee or chauffeur who tests positive to inform BB-Trip immediately. Once informed, we will notify those who were in contact with the affected person for the previous two weeks. We directed all chauffeurs who suspect they may be sick to not perform any rides. Any chauffeur who tests positive for coronavirus may not perform BB-Trip rides for 14 days or until receiving a doctor’s permission.
Am I supposed to wear a face mask during the ride?
Yes, we kindly require guests to wear masks during rides. This protects chauffeurs and future guests, as more than 20% of infected people show no symptoms and could spread the virus unknowingly.
What if I test positive for COVID-19?
In case you or one of your co-travelers get tested positive for COVID-19 within two weeks of riding with BB-Trip, please inform us immediately. This will help us to stop the spread.
Can I still use BB-Trip globally?
We accept bookings globally and monitor country and local travel restrictions. We also encourage travelers to double check their schedules and plans during this time of evolving restrictions. If new safety measures would prevent an existing booking from occurring, we will notify guests and modify or cancel rides without penalty. It’s important to note that we cannot perform cross-border trips right now due to closed borders and quarantine requirements. We comply with local rules and will take the necessary actions to protect public health and the wellbeing of guests and chauffeurs.
What is the cancellation policy?
BB-Trip has the most customer-friendly policy in the industry, with guests able to change or cancel most one-way rides up to an hour before the pickup time. The exception is longer-distance inter-city rides, which must be changed or canceled 24 hours in advance. If the coronavirus has caused you to make a last-minute cancellation, please inform BB-Trip as soon as possible so we can best care for you and our chauffeurs.
What will happen if I am delayed due to long queues at the airport?
BB-Trip includes one hour of complimentary waiting time for all airport pickups. However, we know that airport arrival procedures may change unexpectedly. Therefore, we suggest that guests arriving internationally schedule the chauffeur to arrive 60 minutes or later after the flight arrival time. We are also asking for chauffeurs to be flexible and wait longer than an hour if at all possible.
Can chauffeurs assist guests with luggage and other personal effects?
Yes, chauffeurs will continue to provide the same personal assistance with luggage and other belongings. If you prefer to handle your luggage personally, please inform the chauffeur. He or she will open and close the trunk so only you will touch your belongings. If the chauffeur handles your luggage, s/he will wipe down the luggage handles before handing it back to you.
Does BB-Trip offer city-to-city rides?
Yes, BB-Trip offers rides between cities for all vehicle classes, as long as the estimated travel time is six hours or less. Because of coronavirus travel restrictions, city-to-city rides right now cannot cross country borders. You can book these rides on our website and app with as little as 12 hours’ notice before the pickup time. Our site links to even better fares for our most common city pairs for one-way rides and round trips. Please note that due to social distancing requirements, BB-Trip permits no more than two guests in Business Class and First Class vehicles and no more than four guests in Business Vans and SUVs.
Can I schedule a stop along the way of a city-to-city ride to pick up another passenger?
No. Guest pickup and dropoff is permitted only in the designated locations provided at the time of booking.
Are hourly bookings still available?
Yes, guests can still take hourly rides in all cities, in all vehicle classes. Hourly rides give guests a safe, private space with only one chauffeur for two or more hours. Guests can provide their planned stops in advance or simply direct the chauffeur where to drive on an as-needed basis. Hourly rides can be canceled without penalty 24 hours or longer in advance.
I still have questions, who should I contact?
Please contact BB-Trip’s 24/7 customer service using the chat button in the bottom right corner of our website or the “Via Chat” link in the “Help” section of our app. Or, you may call one of the numbers below:
9FSeabright Plaza, 9-23 ShellSt, Fortress Hill, Hong Kong
Japan Fleet Management Office：
3-28-1 Naarokugo Otaku Tokyo Japan.
Central Booking & Administration Office：
26th Floor, No. 146 North Station Road, Shenhe District, Shenyang, Liaoning, China
Line ID: bbtrip
Traveling From Tokyo Airport to Hakuba Resort
Hakuba is located 292 km northwest of Tokyo (Haneda) International Airport, and about 338 km from Narita International Airport. It is located on the island of Honshu, which is the main island of Japan. This large area encompasses 11 popular ski resorts and various villages. There are several options for Tokyo airport transfers to your Hakuba hotel or resort.
A Narita Airport transfer to Hakuba is your last step when planning the perfect trip to this famous ski resort area. These are also the best options for Haneda airport transfers to Hakuba.
Welcome To The Powder Capital Of The World!
Niseko can arguably be ‘the powder capital of the world,’ and rightly so. Located on northern Japan’s Hokkaido Island, it’s home to some of the top ski resorts in the country. As such it is a bustling playground for ski and snowboard enthusiasts the world over.
Here you will find incredible long trails, tree runs, and large powder bowls. Alternatively, if you’re an experienced skier looking for greater thrills, you may choose to go off-piste. Though not very common in Japan, there are gates leading out from many resorts into the “wilder” backcountry. Also, having a Niseko Ski Pass will get you into all of the resorts we mention here.
And when you are finished with your ski adventure, Niseko offers plenty of après-ski (after ski) indulgence. With trendy bars and restaurants ranging from casual to elegant, relax in style with the most delectable food. Then when the mood strikes, check out the island’s hot springs onsen bathing, a popular activity here.